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Frequently Asked Questions
Everything you need to know to get started and make the most of your PhoneBox experience.
Is there any contract or credit check required?
Can I use my plan while traveling outside Canada?
When will I receive my Canadian phone number?
Can I use my existing number with PhoneBox?
How can I check my current usage or change my plan?
How can I set up auto payment?
Do you still need help?
Need personalized support? Our dedicated team is here to help, wherever you are.
PhoneBox Official
403-966-2412
PhoneBox
@phoneboxcanada
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Drop us an email, and we'll get back to you as soon as possible.
+1-855-886-0505
Talk to a representative for immediate assistance with your account, services, or any technical issues.
CCTS Information
Commission for Complaints for Telecom-television Services (CCTS)
PhoneBox is committed to providing reliable service and responsive customer support.
If you have contacted our support team and your concern has not been resolved, you may escalate the issue to our management team for further review via email at [email protected].
If your issue remains unresolved after working with PhoneBox, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687